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In Who, Geoff Smart and Randy Street provide a simple and straightforward solution to every manager's number-one problem: unsuccessful hiring.
- Sales Rank: #338275 in Books
- Published on: 2008
- Number of items: 2
- Binding: Paperback
Most helpful customer reviews
79 of 87 people found the following review helpful.
Fantastic Book on Hiring
By Clint Greenleaf
I just finished reading a pre-release copy of the book Who by Geoff Smart and Randy Street. Wow, it's good. Really good.
Geoff and his father Brad Smart are well known as the team that popularized Topgrading, a thorough interview process that takes the success rate for new hires from the average of about 50% to just over 90%. I don't know of a business owner alive who wouldn't love to increase the effectiveness of the interview and hire more effectively.
Smart and Street are experts in their field - they are paid huge sums of money to do this for some of the biggest and best companies in the world. Their research estimates that the average hiring mistake costs employers 15 times the salary of the incorrect hire. The number sounds absurdly high, but when you include salary, lost productivity and opportunity costs, it's plausible. Frightening.
Who is a fast and simple read, but is heavy on content. It begins with a discussion of what they call voodoo hiring, or the process most business owners use during the interview process, and it was painful for me. I'm guilty of voodoo hiring and I'm guessing most of you are, too. Much of my process is guessing and gut feel, and is done over too short of a period of time. It's not hard to see the need for a change.
Next comes a simple explanation of why hiring "A" players is so important. They define an "A" player as the right superstar for the job, a talented person who fits in well with your company culture. B and C hires cost you money; A's make you rich.
The meat of the book is about the four keys to what they call the A Method : Scorecard, Source, Select and Sell. I can't do justice to the brilliance of the system in this short review, but here are the basics. The scorecard is your blueprint for the job - not a description, but the criteria you will be using to judge the person who is ultimately hired. Source is how you find your candidates, primarily referrals and recruiting. Select goes over the four interviews that need to be conducted - screening, Topgrading, focused and reference. Sell is important and often overlooked, selling your top candidate on taking the job. With great people in demand, you need to fight for your best people.
Many of us have read Topgrading - it's a long read but describes the theory well. Even so, countless managers still have trouble implementing the system. Who bridges that gap and helps us see the whole process - then implement it well. This book just became required reading at Greenleaf Book Group, and the process is our new hiring process. I highly recommend it to anyone who wants to improve hiring practices and remove a huge piece of the risk.
Clint Greenleaf
CEO, Greenleaf Book Group
0 of 0 people found the following review helpful.
Best Hiring Book Available
By B3n S6z
I've been working with an executive coach for years to improve our success rate in hiring, and have learned a lot of hard lessons from hiring toxic people. Usually these things happened by a) not defining the role crisply and ensuring I know what I'm hiring for and why b) poisoning the interviews with things like leading questions, "selling" the candidate on the position, or giving too much information so the candidate parrotted the right answers to me; or c) failing to be really data-driven in managing people and figure out what works and doesn't over time. Of all the books that I've read, "Who" is by far the closest to the hiring and management processes I've developed with my coach's guidance. (And my coach is a GENIUS at hiring, by the way. He should write his own book.)
1 of 1 people found the following review helpful.
What's in a resume?
By Dextra L. Suggs
Who, by Geoff Smart and Randy Street, is a surprisingly quick and informative read. Truth be told, hiring the right people isn't easy and this book does a pretty good job of outlining a reasonable blueprint for finding and keeping the right people. What is a resume? According to George Buckley, the CEO of 3M, "It's a record of a person's career with all of the accomplishments embellished and all the failures removed." Sound familiar? More and more these day's chemistry and commitment weigh as heavily as talent, but high maintenance talent is usually a nightmare! Global competition moves much too fast for hiring mistakes. The Scorecard, Source, Select and Sell method, while a bit more extensive than the typical hiring process, seems to have a logical premise; thus, my favorable rating. Pound for pound, this little book produces and you'll want to keep it close, especially when you're thinking of hiring new candidates. Bon Appetite!
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